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I create online experiences to educate and motivate people to make positive changes. 

Skills

  • Service design

  • Content strategy and creation

  • User research

  • Human-centered design

  • Project management

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Story

My passion for communication, anthropology, and public health have all led me to have a unique perspective on how people interact with online content and services — particularly around personal or complex issues. 

In 2016, I answered President Obama's call​ to civil service by joining the U.S. Digital Service. While there, I worked with the Internal Revenue Service, the Department of Veterans Affairs, and the State Department to create better online experiences with and for Americans — with a focus on plain language and intuitive web design.

After three years working to improve healthcare providers' access to scientific research on neurological conditions through accessible digital multimedia content, I felt the pull to return to government service once again. This time, at the Digital Service at CMS, the Office of Communications at the Substance Use and Mental Health Services Administration (SAMHSA), and the Maryland Digital Service. 

Earlier in my career, I played a pivotal role in growing a health communication start-up from five to 40 employees. I led the writing team, coached clients on best practices for web writing, crafted successful proposals, developed social media content, and worked closely with designers to create engaging apps, websites, print materials, and infographics.

©2025: Amy Behrens

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